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Last Updated: May 7, 2026

1. Introduction

BotBuild.ai (“Company,” “we,” “us,” or “our”) operates the BotBuild.ai website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI chatbots and voice agents.

2. Information We Collect

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and company information
  • Communication Data: Messages, conversations, and inquiries through our chatbots and voice agents
  • Device Information: IP address, browser type, and device information
  • Usage Data: How you interact with our services

3. SMS and Messaging

Important: Message and data rates may apply.

  • By providing your phone number through our chatbots or voice agents, you consent to receive SMS notifications about your inquiry
  • We will NOT share your mobile number with third parties
  • SMS notifications are transactional only (typically 1-2 messages per inquiry)
  • You can reply STOP at any time to unsubscribe from SMS messages
  • You can reply HELP for customer support information

4. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services
  • Send SMS confirmations and updates about your inquiry
  • Respond to your inquiries and requests
  • Follow up on leads and provide quotes
  • Analyze usage patterns to improve our chatbots and agents
  • Comply with legal obligations

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is 100% secure.

6. Third-Party Services

We use third-party service providers to deliver SMS messages (Twilio), manage conversations (Droxy), and provide other services. These providers are contractually obligated to use your information only to the extent necessary to provide these services.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, typically for 12 months unless longer retention is required by law.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Opt out of marketing communications
  • Opt out of SMS messages by replying STOP

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the updated Privacy Policy and updating the “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: results@webgrids.com
  • Website: https://botbuild.ai
  • Address: PO Box 540341, Merritt Island, Florida 32953